I had a unique opportunity to speak at Omni Resort & Hotel in Orlando FL, for NICE’s User Group Conference presenting emerging technology trends and Microsoft’s latest Security platform Forefront. The event hosted over 2,500+ customers focused on Compliance Quality Monitoring, Management Insight from Interactions using advanced analytics, and video providing specialty solutions within Public Safety and Private Equities Secure Content Management services.
Their innovative platform makes sure employees say please and thank you – while monitoring for transaction settlement and completion. Client's attending conference boast the who’s who of Wall Street firms including Deutsche Bank, J.P. Morgan Chase as well as other big named accounts in telecommunications - Avaya and Internet Service Providers like EarthLink.
"NICE made a strategic technology decision 5 years back moving away from UNIX, Oracle and Sybase realizing that betting on Microsoft .Net equaled winning big!"
NICE holds a close unique relationship with Microsoft working closely with product groups, local field representatives globally and actively engaged for go-to-market synergies. Executives see the relationship from three strategic perspectives; identifying customer needs while leveraging existing in-house skills, partnering is one of Microsoft’s greatest strength’s, and total cost of ownership for customers delivering best value.
Built 100% on .Net & SQL Server Windows platforms NICE applications captures hundreds of gigabytes of voice recordings, screen shots, and video communications (all encrypted) so that they can be evaluated for quality or forensic purposes. The company also provides enhanced voice recording and communications intelligence product to government agencies. Other products include specialized computer systems designed for air traffic control logging systems. NICE choose Microsoft’s Active Directory to ensure users have the appropriate credentials to gain access to high sensitive applications and data.
NICE is clearly one of Microsoft’s shining stars when it comes to presenting a compelling partnering story and valued relationship. NICE boast over $300M in annual sales and producing nearly 24% sales growth. The company is also expanding through Mergers & Acquisitions having recently acquired Proformix adding 200+ employees totaling over 1,400 FTE’s.